In-House Complaints Procedure & Compliance

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

In-House Complaints Procedure

All complaints should be made in writing and will be acknowledged within 3 working days. A formal written outcome of our investigation will be provided within 15 working days.

If you remain dissatisfied, you may refer your complaint to The Property Ombudsman after 8 weeks.

View Full Complaints Procedure

The Property Ombudsman

We are members of The Property Ombudsman scheme and operate in accordance with their Code of Practice for Residential Letting Agents.

The Property Ombudsman, Salisbury, SP1 2TJ

Visit The Property Ombudsman

Data Protection

Cadleigh Investments Ltd is registered with the Information Commissioner’s Office (ICO) for data protection purposes.

ICO Registration Number: ZA652167

VData Protection

Client Money Protection (CMP)

Cadleigh Investments Ltd is a member of Client Money Protect, providing client money protection for landlords and tenants.

Membership Number: CMP004331
Valid from: 26/05/2025 to 25/05/2026

View CMP Certificate

Real Estate Solutions

Cadleigh Investments specializes in letting and operating real estate for optimal investment returns.